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MediaPlus.ee takes orders in the following ways:
- by telephone (+372) 56 560 624
- sending a request for info@mediaplus.ee
- sending an application via Skype mediaplus24
- sending an application via MSN Messenger info@mediaplus.ee
How do I pay for an order worth more than 200.- EUR, if I have no ID-reader, ID-card or mobile-ID?
- To acquire ID-reader, ID-card or mobile-ID. It is very convenient and simple.
- Make the transfer to the nearest bank branch.
- Pay order parts (specifying the appropriate explanation in the order).
For more information on the use and registration of ID-devices can read here: www.id.ee
1. General
1.1. The quantity of goods available to purchase, indicated with a time delay and may differ from the actual state of the warehouse.
1.2. When ordering goods are not booked. The sale contract is concluded (in force) since changing the status of an order for "paid".
1.3. Disputes arising between the buyer and mediaplus.ee in connection with orders and purchases are resolved by the parties through negotiation. In case no agreement, the parties have the right to apply for protection of their rights or the Department of Consumer Protection, or the Tallinn City Court. In resolving a dispute the parties proceed from the current legislation of Estonia.
2. Price
2.1. All prices include VAT.
3. Payment
3.1. The client is obliged to pay the account to check and make sure that all of these data correspond to reality and actually made the order. Term of payment accounts - 5 working days of your order. The order fulfillment will begin only after receipt on account mediaplus.ee specified amount. If after the expiration of the payment account remains unpaid, the order is automatically canceled.
4. Delivery
4.1. The delivery is FREE anywhere in Estonia.
4.2. Depending on the product delivery is made services Eesti Post or DPD Eesti.
4.3. Delivery of different goods is carried out within 2-5 business days, but sometimes may take slightly longer due to postal delays.
4.4. Delivery term of games made during 5-10 days, but can sometimes take a little longer due to postal delays.
4.5. Delivery term of protective films for the screen is carried out during 5-8 days, but can sometimes take a little longer due to postal delays.
4.6. If the goods are not in stock, the delivery time may take longer. In this case, the buyer will be promptly notified by the service department mediaplus.ee.
4.7. Through these dates in your mailbox will notice. In the nearest office Eesti Post in the provision of a document to collect your parcel.
5. Packaging
5.1. mediaplus.ee recommends that you keep the original packaging of goods, in case the need arises transportation for warranty service.
5.2. Since the goods can not remove the serial number or other important information needed to identify the goods.
6. Cancel Order
6.1. The customer has the right to refuse to make a purchase within 14 calendar days from receipt of goods. Customer shall notify mediaplus.ee their desire to e-mail info@mediaplus.ee seller asks you to specify in the statement of the reason for the return of the goods.
6.2. In case of cancellation the user undertakes to pay the postage costs associated with returning the goods to the amount of 10 Euro (1 Euro = 15,6466 EEK) Except when the returned item does not meet the demand.
6.3. Upon the termination of the contract should be immediately (but not later than 30 calendar days) to return the purchased goods.
6.4. mediaplus.ee offers the buyer exchange for another desired commodity, with the recalculation of the value of the order or refund the full amount paid to the account of the client. (This paragraph is valid even in the case when the desired product is not in stock). Payment is made only of transfer, and only on the account from which payment was made the order. Payments will be made not later than 30 calendar days after receipt of the application of the buyer.
7. Return goods
7.1. The returned product must not be used, as well as be in original packaging:
7.1.1. in the explanation of the use of the goods mediaplus.ee adheres to the principle of reasonableness, ie to determine if the suitability of the goods it needs to be tested, then the item is unused;
7.1.2. the consumer must open the original product packaging carefully and without damaging the packaging. If the packaging is not opened, then returned goods must be in original packaging;
7.1.3. on the product must be in all the factory stickers, including the serial number.
7.2. 14-day right of refusal on the contract does not apply in relation to the following products:
7.2.1. products that are made with the calculation of the personal needs of the consumer or by the specific terms of the consumer;
7.2.2. audio and video recordings, software if the user opened the package and / or activate the product;
7.2.3. newspapers, magazines and other periodicals.
8. Warranty
8.1. mediaplus.ee does not make warranty repairs. Repair produce authorized service centers. In the absence of such a device at the center, a warranty repair is performed through mediaplus.ee repair shop vendor or manufacturer.
8.2. The warranty period begins upon receipt of customer goods specified in the invoice / delivery note. Producer is responsible for the goods within 3-36 months, depending on the product.
8.3. Reason for warranty repairs are issued mediaplus.ee bill / invoice, warranty card and very defective unit. The device should not be damaged by a serial number. If the serial number of the device is damaged or unreadable, the service center or mediaplus.ee have the right to refuse free warranty repairs.
8.4. List of warranty centers for manufacturers, see the section "Guarantee".
8.5. Customer must deliver a defective product to an authorized service center.
8.6. If the repairs are not possible, and / or production of this model discontinued, the supplier (importer) / producer replaces the product of a homogeneous product with the same characteristics or better.
8.7. If you do not find the service center for your device, please contact in mediaplus
9. Guarantees are not subject to
9.1. Wear and tear / consumable part of the goods (batteries, diesel particulate tapes, print heads, floppy disk, CD-drives, mouse pads, etc.), as well as packaging and documentation.
9.2. Warranty does not apply to information lost due to a defect caused by a product or service under warranty. Backup information - is the responsibility of the client.
9.3. Software installed on your purchased product, as well as problems that result from its use.
9.4. Operational and physical damage, arising from intentional or unintentional physical injury or because of contact with the device of alien objects, liquids, insects, excessive dust, etc.
9.5. Operational and physical damage resulting from a defect in the electrical wiring, broken electrical power or surges.
9.6. Operational and physical damage caused by using non-original and / or incompatible parts.
9.7. Performance problems caused by incorrect use of the device and a violation of the requirements of the service manual (use of the product in other than normal environmental conditions).
10. Responsible parties
10.1. mediaplus.ee responsible to the client and the client is responsible to the mediaplus.ee for damage to the other side of a violation of these Terms of cases and to the extent established by legislation of the Republic of Estonia.
10.2. mediaplus.ee not responsible for any damage suffered by the client or the delay of delivery if the damage or delay in delivery caused by circumstances that are mediaplus.ee could not influence, and the onset of which mediaplus.ee did not foresee and could not have foreseen.
11. Privacy Policy
11.1. When you register at an online store and shopping mediaplus.ee retains personal customer data (name, address, telephone number and e-mail address, telephone number) and all the information about the purchase. All data received from the customer during the order process, mediaplus.ee regarded as personal data of the client and are treated as confidential information in accordance with the Law on the processing of personal data to better procurement planning and analysis of consumer habits. mediaplus.ee not transmit any data obtained from third parties, except the minimum necessary for the organization of delivery of data.
11.2. The customer has the right to view the data in the possession mediaplus.ee, and to prohibit their further processing.
11.3. Using an encrypted data channel between mediaplus.ee banks and guarantees that no outsider, including mediaplus.ee, does not get access to personal bank customer information.
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